TERMS FOR PROVIDING THE REPORT — ENGLISH TRANSLATION
“Logistics That Sells. How delivery options and quality determine e-commerce customers’ purchasing decisions”
Effective from: 08.10.2026
This is an English translation of the Polish Terms for Providing the Report. The Polish version is the original document.
§ 1. General provisions
These Terms set out the rules for using the registration form and for the free provision of the report “Logistics That Sells. How delivery options and quality determine e-commerce customers’ purchasing decisions”, hereinafter referred to as the “Report”.
The organiser and entity providing the Report is MAI Institute sp. z o.o., with its registered office at ul. Arbuzowa 13A/11, 54-054 Wrocław, entered in the register of entrepreneurs of the National Court Register under KRS number 0001222830, NIP 8943279534 and REGON 543975072, hereinafter referred to as the “Organiser”.
The Organiser can be contacted by e-mail at majowicz@mai-inst.com.
The Report is informational, analytical and educational in nature. Its purpose is to present selected trends, data, analyses and expert opinions concerning e-commerce logistics and its impact on consumers’ purchasing decisions.
Use of the registration form and receipt of the Report are free of charge.
§ 2. Definitions
For the purposes of these Terms, the following definitions apply:
Organiser – MAI Institute sp. z o.o.
Report – the publication “Logistics That Sells. How delivery options and quality determine e-commerce customers’ purchasing decisions”, prepared by MAI Institute in cooperation with the authors and project partners.
Website – the website made available by the Organiser to present the Report and register interested recipients.
Registration form – the electronic form through which a person can request to receive the Report.
User – a person using the Website or registering to receive the Report.
Report Partners – entities cooperating with the Organiser in preparing, promoting or distributing the Report.
§ 3. Registration rules
To receive the Report, the User completes the Registration form available on the Website.
In the form, the User provides the required data, in particular the e-mail address to which the Report is to be sent.
The User must provide true and current information.
Registration signifies a request to receive the free Report and acceptance of these Terms.
Registration does not require the creation of a user account or payment of any fee.
Consents to receive marketing information from the Organiser or Report Partners are voluntary and are not a condition for receiving the publication.
The Organiser may send confirmation of registration to the e-mail address provided.
§ 4. Timing and method of providing the Report
The official release of the Report is planned for 27 October 2026.
Users who register before the release will receive the Report electronically as part of a pre-release mailing, before it is made officially available.
The Report will be provided in PDF format, either as an attachment to an e-mail or through a link allowing it to be downloaded.
The Report will be sent to the e-mail address provided during registration.
If the release date changes or significant technical obstacles arise, the Organiser will inform registered Users of the change in the mailing date.
The Organiser is not responsible for delivery problems caused by an incorrect e-mail address, spam filters or other circumstances beyond its control, subject to mandatory provisions of law.
If the User does not receive the Report, they may contact the Organiser at majowicz@mai-inst.com.
§ 5. Nature and intended use of the Report
The Report is an expert, educational and informational publication.
The data, analyses, forecasts and opinions presented in it reflect the scope and state of knowledge available during preparation of the publication.
The Report may contain the results of original research, data from external sources, expert commentary and materials developed in cooperation with Report Partners.
The contents of the Report do not constitute individual legal, tax or financial advice or a guarantee of particular business results.
The Organiser exercises due care as to the reliability of the published information. This does not exclude liability where exclusion would be prohibited by applicable law.
§ 6. Copyright
The Report and its elements, in particular texts, studies, charts, graphics, the publication layout and original materials, are protected under applicable copyright law.
Rights to individual materials belong to the Organiser, the authors, Report Partners or other entitled parties, in accordance with the relevant agreements and laws.
The User may download, store and use the Report for their own informational and educational purposes and for internal business analyses.
Quoting excerpts from the Report is permitted under copyright law, with attribution of the author or source where required.
Distributing, modifying or commercially using the Report in its entirety beyond permitted use requires the appropriate entitlement or consent of the relevant rights holder.
Providing the Report to the User does not transfer economic copyrights.
§ 7. Personal data and marketing communications
The controller of personal data collected through the Registration form is MAI Institute sp. z o.o.
Personal data is processed to handle registration and send the Report and, where the appropriate consents are given, also for marketing purposes.
The Organiser may share data with Report Partners only on an appropriate legal basis, in accordance with the scope of information provided to the User and the consents given.
Consent to marketing by the Organiser or Report Partners is voluntary.
The User may withdraw marketing consent at any time, without affecting the lawfulness of activities carried out before withdrawal.
Detailed information about the processing of personal data, including the User’s rights, is set out in the Privacy Policy available on the Website.
§ 8. Technical requirements and rules for using the Website
Using the Website requires a device with Internet access and an up-to-date web browser.
Receiving the Report requires an active e-mail address.
Software capable of reading PDF files may be required to open the Report.
The User must use the Website in accordance with the law, accepted standards of conduct and its intended purpose.
Activities that could disrupt the Website, compromise its security or infringe the rights of others are prohibited.
The Organiser may carry out technical work necessary to maintain and update the Website.
§ 9. Complaints and enquiries
The User may submit complaints about the operation of the Registration form, failure to receive the Report or other issues related to the service.
Complaints should be sent to majowicz@mai-inst.com.
A complaint should include a description of the problem and an e-mail address at which the User can be contacted.
The Organiser will consider the complaint within 14 days of receiving it.
A response will be sent electronically to the address provided by the User.
The provisions of this section do not limit the User’s rights under mandatory provisions of law.
§ 10. Withdrawal of a request to receive the Report
The User may withdraw their request to receive the Report before it is sent by contacting the Organiser at majowicz@mai-inst.com.
Withdrawing the request to receive the Report does not automatically withdraw all previously given marketing consents. These consents can be withdrawn separately.
Withdrawal is free of charge.
§ 11. Changes to the Terms
The Organiser may amend these Terms for valid reasons, in particular changes in the law, the method of providing the Report or the operation of the Website.
Changes may not infringe rights already acquired by Users or deprive them of rights under applicable law.
The current version of the Terms will be available on the Website.
If a change significantly affects how previously submitted registrations are handled, the Organiser will inform the affected Users.
§ 12. Final provisions
These Terms are governed by Polish law.
Matters not regulated by these Terms are subject to the relevant provisions of Polish and European Union law.
Any disputes will be resolved by courts having jurisdiction under applicable law.
These Terms are made available to Users free of charge in a manner that allows them to be downloaded, saved and reproduced.
These Terms enter into force on 08.10.2026.